we remind you that these guides are no longer valid as the connection method to the Recovery Console is no longer supported. Please use the only valid user guide
for the Recovery Console.
On 13/01/2012 Microsoft released update KB2585542 for its operating systems. This update no longer permits the use of SSL 1.1 with Internet Explorer: therefore by accessing the recovery console with Internet Explorer it will no longer be possible to make a VPN connection in tunnel mode. To overcome this drawback, it is possible to connect to the VPN using the application Fortinet SSL VPN
, and then access the recovery console. This solution is necessary if you want to access the recovery console of a Cloud Server in a Hyper-V environment.
On the contrary, if you want to access a Cloud Server in a VMware environment you will be able to access the recovery console using Firefox instead of Internet Explorer; also remember that in the VMware environment, you can use vSphere Client
for any type of operation rather than connect using the recovery console.
Alternatively you can uninstall patch KB2585542
as shown in the guide "Uninstall patch KB2585542
After installing the Recovery Console by following the instructions in "Recovery Console installation
" you can start it by opening the "Sign in" tab of each Cloud Server, and click on the "Run the console start-up process
If you are accessing for the first time, a message will appear in Internet Explorer at the bottom of the page to confirm the execution of add-in component "FortiClient SSL VPN Control" to which you need to respond by clicking on "Allow".
By accessing two pages will open simultaneously: the first page "Aruba Cloud" with a TunnelMode window that shows the state of the Forticlient VPN connection (this page must remain open so that everything still works after the initial connection); the second changes according to the hypervisor present in the Cloud Server you are accessing:
if HyperV - sa browser window will open within which the initial Windows screen appears (if the Cloud Server has a Windows Operating System) or the SSH screen (if the Cloud Server has a Linux Operating System). In both cases access information is required for the virtual machine to be able to access it.
if VMware - a page will open that may show a problem with the website's security certificate: in this case click on "Continue with the web site" in order to access the login page for VMware vSphere Web Access.
Enter the same data as access data as those used for managing the control panel: Account (that in AWI-12345 form) and related Password. You have just accessed the Recovery Console. In order to be able to access the related Cloud server you have to click inside the Console, and enter your access data for the relevant server. At this point you can operate within the virtual machine exactly as if it were in front of you using mouse and keyboard and local PC. It is important to remember to use the combination "CTRL+Alt" to be able to use the mouse and keyboard in the local PC again.
The Recovery Console lets you access your own virtual machine even in the absence of other tools and is the only means of access if you disconnect a Cloud Server from the IP
assigned to it during creation. In order to be able to directly access the machine, as we have seen, you can use very useful and efficient tools such as RDP
for Windows machines, and SSH
for Linux machines. These tools only work if the machine has an IP assigned and configured correctly, as is the case when creating the machine itself.