A "custom service
" is a service which is made-to-measure for the customer. This type of service has been designed to provide customers with a product which adapts to their specific needs. Given the "customized" nature of the service, the activation requires that provisioning of the service is made manually by the arubacloud.com technical staff. Examples of custom services are: software licenses, special hardware, dedicated support etc ...
The cost and payment time frame (monthly, two-monthly, biannual etc... ) of the custom services are agreed with the sales support team
; the cost is deducted from the arubacloud.com credit. It is possible to request one or more custom services.