05 What to do if you lose your Cloud account details (account and/or password)

Lost account (account recovery)

• Log in to Aruba CMP;
• select Recover account above the Account field;
• in the Recover Account section, enter the email address used when registering your Cloud account in the Email field;
   
  If you enter an incorrect email address, the error message Check that the email address is correct will be displayed.
• select RECOVER ACCOUNT;
• you will receive an email containing your Cloud account at the address used when registering your Cloud account.

Lost password (password reset)

• Log in to Aruba CMP;
• select Forgot your password? above the Password field;
• in the Password reset request section, enter the Cloud account for which you cannot remember the password in the Account field;
• select RESET PASSWORD;
  • you will receive an SMS containing a code (e.g. gbKrF301!s) at the mobile phone number provided when registering your Cloud account;
     
    The code is valid for 4 hours, after which it can no longer be used.
• in the Change password section, enter:
  • the code you received;
  • the new password;
  • confirmation of the new password;
• select CHANGE PASSWORD;
• you will receive an email at the address used when registering your Cloud account confirming that your password has been changed.