What automatic top-up is
The automatic top-up service allows you to set up an automatic credit top-up when your available credit reaches the
minimum credit limit.
Which payment methods can be used
You can activate automatic top-up using a credit card or PayPal.
How to activate automatic top-up when topping up credit
- Log in to the customer area using your Cloud account credentials;
- follow the credit top-up procedure;
- at step 4 - SUMMARY, in the Select a payment method area, if you have chosen credit card or PayPal, you can select Automatic top-up option active: the system automatically charges the amount you have set to your credit card or PayPal account when your credit falls below the specified limit;
- to confirm the activation, simply complete the top-up procedure.
How to activate automatic top-up manually
- Log in to the customer area using your Cloud account credentials;
- select the CLOUD tab from the horizontal menu;
- select Set up automatic top-up in the Automatic top-up area under Available credit;
- in the Set up Automatic Top-up window, you must specify:
- the credit limit below which automatic top-up is triggered;
- the amount to top up;
- the payment method;
- confirm with SET UP AUTOMATIC TOP-UP to complete the activation.
If you add a credit card, the system will make a simulated charge of EUR 0.01, used exclusively to verify the details entered.
How to edit automatic top-up
- Log in to the customer area using your Cloud account credentials;
- select the CLOUD tab from the horizontal menu;
- select Credit management from the vertical menu on the left;
- in the Automatic top-up section, select CHANGE;
- in the Set up Automatic Top-up window, you can change:
- the credit limit below which automatic top-up is triggered;
- the amount to top up;
- the payment method;
- confirm with SET UP AUTOMATIC TOP-UP to complete the changes.
How to cancel automatic top-up
- Log in to the customer area using your Cloud account credentials;
- select the CLOUD tab from the horizontal menu;
- select Credit management from the vertical menu on the left;
- in the Automatic top-up section, select Disable automatic top-up;
- in the window that opens, confirm the cancellation of the automatic top-up service by selecting DISABLE AUTOMATIC TOP-UP.