To cancel a change to the billing plan (users and space) of a Backup for Microsoft 365 account, scheduled for the next renewal, follow these steps:
- log in to the technical sheet of the Backup for Microsoft 365 account;
- at the beginning of the sheet, a message will appear indicating the possible changes to the plan (users and space) that will be applied at the next renewal;
- click on the option cancel changes;
- a prompt will open asking you to confirm the cancellation of the scheduled changes;
- click on CANCEL CHANGES to complete the operation.
Please note that if you have changes to both users and space, it is not possible to cancel only one of them. The cancellation is applied to all scheduled changes.