Prerequisite
To access Commvault Command Center, you must have a Commvault Backup account and the corresponding credentials (username and password). The username is displayed on the Backup account
details page.
How to access Commvault Command Center
- Access the details page of your Commvault Backup account;
- in the BACKUP ACCOUNT STATUS section, select SIGN IN;
- to sign in, use your Commvault Backup account credentials, which you can find on the details page:
- User Name (in the format username\username);
- password (set when creating the Backup account).
How to reset the Commvault Backup account password
- On the sign-in page, enter your username and select Forget password?;
- on the Forget password? page, complete the CAPTCHA and select RESET;
- the system sends an email to the address associated with your Commvault Backup account, containing a password reset link valid for 72 hours;
- open the link you received and enter a new password that meets the following requirements:
- at least 8 characters;
- at least 1 uppercase letter;
- at least 1 lowercase letter;
- at least 1 number;
- at least 1 special character;
- enter the password again, complete the CAPTCHA and select SAVE;
- once the procedure is complete, sign in using your username and new password.
How to change the Commvault Backup account password
- Access Commvault Command Center;
- select your account in the upper-right corner of the console;
- select Change password from the list;
- to change your password, enter:
- Old password - your current password;
- New password - your new password;
- Confirm new password - confirm your new password;
- select SAVE to confirm the password change;
- sign in again using your username and new password.