Manage AWI account  /  Using credit  /  Reactivating services after a top-up

3.6.1 Reactivating services after a top-up

Changes to price plans will always come into effect at the end of the prepaid period.
As an example to show the logic applied to a change in price plan:
  • Cloud Server PRO with an annual price plan;
  • at the end of the prepaid (annual) period, there is insufficient credit to renew the service;
  • the Cloud Server PRO is switched off and will remain in this state for 7 days (in line with the credit running out procedure);
  • two days after the failed renewal date, you decide to change the price plan and choose the monthly 30 days option;
  • you top-up your credit enough to cover the cost (monthly 30 days) and decide to reactivate the Cloud Server PRO;
  • the monthly charge will be calculated from the day on which the Cloud Server PRO was switched off due to lack of credit;
Topping-up your credit (after it has run out) does not reactivate services that were switched off/disconnected/archived by the system: this is the customer's responsibility.

This is to protect the customer, who might have deliberately shut down a service before credit runs out.
When topping-up, it is important to check how much credit you need.

The minimum top-up amount of 1.00 Euro+VAT might not be enough to reactivate all the services that have been switched off/disconnected/archived: it may only be enough for resources calculated on an hourly basis (e.g. Cloud Server PRO), but not enough for those charged on a monthly basis (e.g.: Cloud Server VPS).

We therefore recommend checking which services you want to reactivate. Should you fail to reactivate the services, these will follow their usual process once the credit has run out. The manual reactivation process is the same whichever method is used to calculate the service (hourly cost, monthly cost or on a calendar month or annual basis).