Phone sales support +39 0575 05077
  Phone technical support +39 0575 0508
 
Partner > 2 - Partner's Credit Management > Out of credit and Credit Limit

2.3 Out of credit and Credit Limit

 PLEASE NOTE: the credit top-up (after the credit has run out) does not imply the reactivation of any services that were turned off/disconnected/archived by the system: the customer is responsible for this operation (see guide).
When the Partner's Credit runs out, all services charged on an hourly basis (e.g.: Cloud Server Pro) will be switched off and it won't be possible to launch them without having topped up your Credit by at least 10,00 Euro+VAT (or the amount required to reactivate the services), unless the Partner has agreed a Credit Limit with Aruba. In that case, the Cloud Servers are switched off when the Credit Limit runs out (see specific guide).

A week after the Credit has run out (or the Credit Limit has run out), if a top-up of at least 10,00 Euro+VAT (or the amount required to reactivate the services) has not been made, the Cloud Server Pro are automatically archived and all the network resources are disconnected.

If, ten days after archiving, a top-up of at least 10,00 Euro+VAT has not been made, all the Cloud Server Pro and the purchased resources will be deleted.

If the Credit runs out, the resources charged on a monthly basis (e.g.: Cloud Server Smart, Load Balancer, Unified Storage etc...), will be active for the period paid in advance, after which they will be switched off/disconnected/deactivated for seventeen days and then permanently deleted.

 
 PLEASE NOTE: the deletion process cannot be undone and it will no longer be possible to recover the data and the configurations.

Resources charged on an hourly / monthly / pay per use basis

Days after failure to renew 0/7 8/17 >17
Credit/Credit Limit Status Sufficient Insufficient
Cloud Server Pro on off archived deleted
Cloud Server Smart on off deleted
Virtual Switch connected disattivato deleted
Additional Public IP connected disattivato deleted
Additional FTP space active disattivato deleted
MS SQL Server License* active disattivata deleted
RDS License* active disattivata deleted
Parallels Plesk License* active disattivata deleted
∟ Add-on active disattivata deleted
Parallels Plesk License* active disattivato deleted
∟ SMS Notification active deactivated
Unified Storage connected disconnesso deleted
Private Cloud connected account disabilitato deleted
Pay-per-use Backup active account disabilitato deleted
Package Backup active account disabilitato deleted
Pay-per-use Object Storage active account disabilitato deleted
Object Storage - per package active account disabilitato deleted
Monitoring Plans active disattivo deleted
Monitoring Free Plan active disattivo deleted
SMS Notification active deactivated
Gestione DNS active disattivata deleted
* The Licenses are associated with the template of the Cloud Server Pro/Smart

Resources charged on an annual basis

Days after failure to renew 0/30 31/70 >70
Credit/Credit Limit Status Sufficient Insufficient
Domain Name active deactivated
Deactivation Period
deactivated
Redemption Period
deleted
∟ Whois Privacy active active active deleted

Key

 
service available: the service is active and running;
 
service unavailable: at this stage it is possible to reactivate the service after making the required top-up;
 
service deleted: the service is permanently deleted;


Bookmark and Share