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Cloud Server > 4 - Access to Cloud Servers > Resetting the access password on a Cloud Server with a Windows 2008/2012/2016 operating system

4.6.1 Resetting the access password on a Cloud Server with a Windows 2008/2012/2016 operating system Cloud Server Pro service guide

To reset the password in the case of Cloud Servers with a Windows Server 2008/2012/2016 operating system you first have to upload an image of a virtual CD and connect it to the virtual CD/DVD disk. Then you will need to connect to the Cloud Server using the Recovery Console and simultaneously keep the Visual Cloud application open and follow the instructions as below.
  1. Download the image of the virtual CD cd140201.iso required to boot from the Server Cloud from CD
  2. Upload the image to the FTP area made available for your account
  3. Connect the image to the virtual CD/DVD player for the Cloud Server whose password you want to reset
  4. Switch off the Cloud Server by using the "Shutdown Cloud Server from operating system" option.
    1. For Hyper-V:
      1. Start the Cloud Server which will automatically boot up from the CD
    2. For VMware if you wish to permanently change the boot order of the Cloud Server BIOS to boot up from a CD each time there’s a boot CD, when rebooting proceed as follows:
      1. Connect to the Cloud Server via VMware vSphere Client and open the Console.
      2. Start up the Cloud Server and before the Cloud Server loads the operating system quickly press "F2" to access the BIOS of the Cloud Server. To complete this operation successfully you need to be very quick as the amount of time available to press F2 before the Cloud Server boots up from the disk is very little. You can try again several times using the "Send Ctrl-Alt-del" command found in the VM Menu -> Guest of the Mware vSphere Client console, otherwise repeat the operation from step 4.
      3. Go to the Boot section of the BIOS and change the boot order, in order to give priority to the boot from CD/DVD and not to the HDD disk containing the operating system. Save the configurations of the BIOS and reboot.
      4. If the Cloud Server does not boot from the CD but directly loads the operating system, repeat the operation from step 4.
    3. For VMware if you wish to boot only once from the CD using the Boot menu of the Cloud Server proceed as follows:
      1. Connect to the Cloud Server via VMware vSphere Client and open the Console.
      2. Start up the Cloud Server and before the Cloud Server loads the operating system quickly press "ESC" to display the Boot menu. To complete this operation successfully you need to be very quick as the amount of time available to press "ESC" before the Cloud Server boots up from the disk is very little. You can try again several times using the "Send Ctrl-Alt-del" command found in the VM Menu -> Guest of the VMware vSphere Client console, otherwise repeat the operation from step 4.
      3. Select "CD-Rom Drive" from the boot menu and press enter.
      4. If the Cloud Server does not boot from the CD but directly loads the operating system, repeat the operation from step 4.
  5. When booting from the virtual CD you will get a screen like below.



    By following the on-screen instructions, in the first step, you will be asked which disk the Windows operating system for which you do not know the administrative password is in. Indicate the number corresponding to the disk unit in the list and hit enter to confirm.
  6. In the second step you will be prompted to confirm the Path and the registry file. Usually just confirm the path suggested by hitting Enter.

  7. Indicate the operation "Password reset" by choosing "1" and confirming.

  8. In the third step choose "1" to "Edit user data and password" and confirm.

  9. When asked which user you want to change your password for choose the "administrator" user: since it is usually the user suggested, just hit enter without typing anything.

  10. From the options presented choose "1" for "Clear (blank) user password".



    You will then be prompted to indicate a new password, but this option is not very compatible and there is a risk of having to repeat the entire process. By choosing the option of not using a password for the "administrator", user, you can create it after the first access.
  11. Once you have obtained confirmation of the password change, type "!" to exit and confirm.

  12. Then type "q" and confirm to exit.

  13. In the fourth step, you will be prompted to save the changes as soon as they have been made, confirm by typing "y" and hitting enter.

  14. When you receive confirmation of the completion of the saving process you can turn off or shut down the server. Eject the disk image from the virtual CD/DVD Player and then restart the Server Cloud.